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2012-09-28 digital edition

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2012-09-28 / Community News

Lee County Ace Receives Prestigious Award

Ace Hardware Corporation has named Lee County Ace Hardware of Giddings, Texas, a “Five Star Platinum” Ace retailer for its exemplary service and retail operations. The leading hardware cooperative bestows this honor on approximately 10 percent of its top-performing stores.

Ace’s Platinum Performance Retailing (PPR) achievement program provides merchandising initiatives, as well as operational training and guidelines designed to help Ace stores offer superior customer service, improve sales and overall store performance.

“Our Five-Star Platinum Ace stores deliver world class customer service in their local communities each and every day,” said Kane Calamari, Ace Hardware’s vice president of retail operations and new business. “We’re thrilled to recognize Lee County Ace and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”

Stores that achieve Ace’s Five-Star Platinum designation tackle a number of initiatives aimed at perfecting the customer experience instore; these initiatives focus on training staff associates, providing superior product assortments, and representing the Ace brand in the local market. Five-Star retailers embrace these initiatives and also achieve the highest performance results among their peers.

“At Lee County Ace, we pride ourselves on providing the best customer service and a mix of quality brands to fit the needs of the community,” said Ben Droemer, owner of Lee County Ace Hardware. “While the ultimate test is the satisfaction of our customers, being recognized by Ace as a Five-Star Platinum retailer is proof that our team’s efforts really paid off.”

This year, Lee County Ace Hardware was one out of approximately 300 Ace retail stores recognized for this prestigious award. Ace Hardware has more than 4,600 retail outlets throughout the world and is the largest hardware cooperative in the industry.

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